Wednesday
28
December
2011
02:54
bflyen's picture

#TnTmsc: Information in case of irregularities

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  • 4. semester: first time Fall 2013
  • ECTS 1/Semesterwochenstunden ?
  • 25-30 hours of work
  • Twitter: #TnTmsc

Background

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Snow removal on the Krøder line in Norway, snow problems is nothing new.

The problem of providing information is not a new problem, it has been there since the start of public transport. With real time information the customers expect much better information than before and they are much more informed.

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Passenger waiting from a local train a typical Norwegian winter day.

This section will focus on the following:

  • information from the customers point of view: case studies
  • how to provide deviation information: case studies
  • how to included deviation information in your systems
  • a case of an orgatnization not able to display information in their system: concequences
  • how to include deviation information on web pages. mobile apps and social media
  • how to collect information from deviation systems
  • the future of deviation information

There is little research in this field so the focus will be on case studies combined with the students own experience with deviation information

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Total breakdown of the Oslo central station, 2000+ passengers waiting to board buses.

A typical case could look like:

  • Select a public transit service service that are close to you and that you use often
  • Try do document what information the public transport company offers in case of irregularities:
    • Do they display information on departure boards and real time display
    • Can you get more information about what happens in mobile applications?
    • Do they have a crisis banner on their web site or mobile site?
    • Can you subscribe to information notifications via email or SMS?
    • Do they use your position to adopt information?
    • Do they have staff that provide information outside office hours?
    • Do they use Twitter or social media to inform about deviations? Do they post manually or automatically?
    • Can you actually hear loadspeaker annoucements?
  • Try to document your experience with your provider with screenshots from web pages and mobile apps. If possible try to take pictures in situations that document what happens.
  • Provide this as a blog post or PDF to the class

This will be discussed in a class session where we look at all the case studies and what can be learned from them.

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Deutsche Bahn providing information about delays and Trafikanten in Oslo combining real time information with deviations.